Panini AI:
Transforming Customer & Employee Experience with Conversational AI.
Panini AI helps companies to build autonomous sales & service solutions through Generative AI
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Customer Service Excellence
Over 70% of brands acknowledge the struggle to maintain high-quality customer service under increasing demand.
Almo – Panini’s Conversational Bot helps you to have 24/7 AI-powered customer support for instant query resolutions as per your company SOP’s (Standard Operating Procedures).
Panini’s AI Response Management: Reduces call wait times by up to 50% with AI-driven automated response systems, efficiently handling routine inquiries and freeing agents for complex issues.
Standardized Service with Panini AI: Implements uniform response protocols, ensuring a consistent quality of service, irrespective of individual agent performance.
Personalization at Scale by Panini AI: Leverages customer data to offer personalized responses, boosting satisfaction rates by 35% and enhancing the customer experience.
Panini’s AI Learning Solutions: Reduces training time for new agents by 40% with AI-assisted learning modules, and decreases agent turnover by providing support and reducing workload.
Real-Time Sentiment Analysis with Panini AI: Employs sentiment analysis to gauge customer mood and feedback during interactions, enabling instant adjustments and long-term strategy improvements.
Sales Procedures
More than 71% of the businesses globally admit to inadequate ROI on the Sales & Marketing efforts.
Enter Panini AI Solutions! It significantly improves your Sales & Marketing efforts, leading to enhanced profitability and business success.
Do you also resonate with the following?
Panini’s AI driven enhanced customer data analysis, Predictive Analytics, Automated Lead Scoring has proven to increase sales productivity by 15-20%. Panini AI is capable of creating Customer Persona using advanced analytics on the basis of pattern recognition, engagement metrics and other demographic factors. This makes your marketing efforts more focused and effective.
Panini AI’s analytics enable real-time trend adaptation, reducing response time by up to 50%.
Panini AI’s automation results in a 25% increase in marketing efficiency across multiple channels like social media platforms (Instagram, Facebook, Twitter etc.), Messaging apps like WhatsApp, E-mails etc. Panini AI is able to detect the most effective marketing mix for you in line with multiple factors like Customer Personas, frequency, automatic content generation and outreach.
Panini AI helps businesses create highly personalized experiences that resonate with individual customers, increasing satisfaction and Loyalty. It also automates communication through auto content generation and disseminate it across multiple channels further enhancing customer acquisition and retention.
Custom Knowledge as a Service
Elevate Your Employee Experience with Custom Knowledge-as-a-Service
Welcome to Panini’s revolutionary service – Custom Knowledge as a Service (CKaaS)! Imagine having a dedicated knowledge base at each employee’s fingertips, effortlessly accessible through a website-embedded bot or 
Wassify – our AI-driven WhatsApp integration service.
Why Choose Custom CKaaS?
Enable real-time AI-driven conversations on HR policies, operational SOPs, product/service information, company updates, and more.
Access a wealth of resources, including podcasts, YouTube videos, lectures, and a comprehensive knowledge base, enhancing continuous learning.
Seamlessly integrate Custom KaaS with your existing CRM tools or use it as a standalone system, adapting to your organization’s unique needs.
Provide supervisors with periodic and real-time business and team performance updates, sourced from multiple databases, ensuring complete visibility and control.
Have it as a specialized conversational bot embedded in your company technology stack or extend it to a dedicated Company specific WhatsApp to give access on the go!
Data synthesis
Structured and unstructured data gets cleaned & fed to Panini AI engine.
Live Agent Assist
The output is validated/moderated by the front-level executive and forms a part of RLHF (Reinforced learning through human feedback).
Data Security
Integration is privacy compliant and secured on GCP platform.
TNI inputs
Mapped with optimized workflows, it contributes significantly in shortening the training curve by upto 25% & effective BQM (Bottom Quartile Management)
AutoQA
The output is also evaluated as per the Quality parameters for 100% of the transactions.
Dashboarding & Reporting
The output provides data points for a comprehensive performance dashboarding platform.
Omnichannel Data Sourcing
Voice & Non-voice data from multiple communication channels through multiple platforms.
Personalized output
The SOP compliant output is routed through existing technology stack as a response.
Go-live instantly with our native integrations
Real-world Impact
Let’s explore how Almo (Panini’s Conversational Bot) has transformed businesses across various scales: 
Contact Us
Ready to learn more? Contact our team today and discover how Panini can tailor AI solutions to meet your specific business needs. Let’s reshape the way you do business together.
